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IT SUPPORT  stress-free

 

 

 

IT Support that you can rely on.

IT Support Crawley

Digital Office Solutions IT support service is provided through  qualified support engineers and ensures that your IT is Stress-free!

If you would like to know more about the different aspects of our support, please click on the link or one of the links on the left and we will call you back very soon!

"Trading Standards Approved Trader"

 

 

 

What's it all about?

The scheme was set up to provide consumers with a list of reputable businesses who they can use knowing that they are committed to high standards of trading and are prepared to comply with both the letter and the spirit of the law.

Find out more click here to visit the  Trading Standards Approved Trader website

Support Packages

Annual Support Packages are available in three alternatives 10 , 20, 40 Hour packages. If you opt for 10 hours worth of support but find that you have used it within 6 months then you just pay the additional labour rate for the rest of the year.
Another benefit to customers purchasing the support package is a 7% discount on all spare parts.
 
Annual Support Hours   Price per Hour Total per Annum Total including VAT Monthly Standing Order inc VAT Annual Price if paid in advance Annual Price paid in Advance inc VAT Additional Labour Charge per hour
Std Callout 17.50 75.00            
10 n/a 59.00 590.00 678.50 56.54 531.00 610.65 47.00
20 n/a 44.50 890.00 1,023.50 85.29 801.00 921.15 43.00
40 n/a 37.50 1,500.00 1,725.00 143.75 1,350.00 1,552.50 35.00
SBS*     480.00 552.00 46.00 432.00 496.80  
    SBS = Small Business Server Supplement    
                 
  VAT Rate % 15 Labour is sold in half hour units    
 

Emergency Callouts

What are often asked what our response times are, answer is we do not have one, we guarantee to answer calls within 24 hours.

We prioritise our calls, if a customer requires help with installing Microsoft updates then we will book an appointment so that we call at a time that will cause the least disruption. On the other hand our quickest response time was 20 minutes from call to an engineer arriving on site, the call was for a faulty hard drive on a server.

Our call out fees are 17.50 callout plus 37.50 per half hour.

Routine Maintenance

  • Server & Network Checks
    Designed to identify potential future problems and resolve them before they become an issue for the client.

  • User Issues
    Dealing with any issue that's arisen since the last visit which requires (or benefits from) face-to-face contact.

  • Network Development
    Time dedicated to adding to, or improving, their network. These are just some of the things this time can be used for:

  • Adding new computers

  • Installing new software

  • Upgrading backup devices

  • Identifying useful technologies for the client

Remote Assistance

At Digital Office Solutions we monitor your network because we know problems occur, between Routine visits, which simply cannot be predicted.

We receive alerts if:

  • specified thresholds are exceeded

  • your backup fails

  • your internet connection fails

  • and much more

When we receive an alert we will take whatever action is necessary, usually without you even knowing.

 

 
The towns in which
will service / repair networks & PC's
ARUNDEL BILLINGSHURST BURGESS HILL CATERHAM CRAWLEY  COWFOLD CRANLEIGH DORKING EAST GRINSTEAD  GATWICK HAYWARDS HEATH  HORLEY  HORSHAM LEATHERHEAD REDHILL REIGATE

Faulty hard drive repaired, virus removal, category 5 socket, patch panel, no internet, DHCP, DNS Server, slow data transfer, 10/100, gigabit, redundant power supplies, active directory, UPS, uninterruptible power supply, data loss, monitors, poor resolution, local area network, wireless local area network, ADSL, SDSL, Windows XP, Windows Vista, Domain name servers, dynamic host computer protocol, gateway, Ethernet, storage, cd ROMs, DVD, DVD rw, sage, instant accounting, line 50, MYOB, software support, software installation, programs loaded, computer support, virus threats, spy ware, anti spam filters, pop3 server, smtp, simple mail transfer protocol, outlook, outlook express, migration, mail boxes, server, trojan horse, house keeping, defrag, defragment, check disk, command prompt, ping, ip address, 192.168.1.1, default gateway, back up verification, veritas, ms dos, bespoke program, accounts, office suite, software, hardware, power supply, atx, psu, dead, faulty, repairs, repaired, fix, fixed, support, contract, agreement, no fix no fee, printer, won't print, pcl 5, pcl 6, postscript, scan, scanner, document archiving, twain, tif. jpg. gif. structured cabling, cat 5, category 5e, category 6, twisted pair, line loss, belkin, gigabit, cnet, netgear, hub, switch duplex, half duplex, full duplex, router, infrastructure, rack data cabinet, 1u, 19u, balon, master mod tap, rj45, rj11, data socket, patch lead, plug, client, administrator, user, password, forgotten password, motherboard, network card, modem, graphics card, case, micro, mini, tower, keyboard, mouse, usb, usb2, firewire, office suite, media, mp3, ip telephony, voip, cti, computer telephony integration, database, speaker, active x, direct x, problem, problems, twisted pair, coa

CONTACT US
Digital Office Solutions
Unit 5 Hyders Farm
 Bonnetts Lane
Crawley
RH11 0NY
Enquiries
01293 537827
Email Us
SUPPORT
is offered
Monday - Friday
9.00am - 5.30pm
0870 848 4040
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Quickstream Ltd T/A Digital Office Solutions, Registered in England Registration Number 04193475 Vat Registration Number 858 1773 84 Director J M Waters
Registered Office 87 Church Street, Willingdon BN22 0HS Office Address Unit 5 Hyders Farm, Bonnetts Lane, Crawley, RH11 0NY