Support Packages
Annual
Support Packages are available in three
alternatives 10 , 20, 40 Hour packages. If
you opt for 10 hours worth of support but
find that you have used it within 6 months
then you just pay the additional labour rate
for the rest of the year.
Another
benefit to customers purchasing the support
package is a 7% discount on all spare parts.
Annual Support Hours |
|
Price per Hour |
Total per Annum |
Total including VAT |
Monthly Standing Order inc VAT |
Annual Price if paid in advance |
Annual Price paid in Advance inc VAT |
Additional Labour Charge per hour |
Std Callout |
£17.50 |
£75.00 |
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|
10 |
n/a |
£59.00 |
£590.00 |
£678.50 |
£56.54 |
£531.00 |
£610.65 |
£47.00 |
20 |
n/a |
£44.50 |
£890.00 |
£1,023.50 |
£85.29 |
£801.00 |
£921.15 |
£43.00 |
40 |
n/a |
£37.50 |
£1,500.00 |
£1,725.00 |
£143.75 |
£1,350.00 |
£1,552.50 |
£35.00 |
SBS* |
|
|
£480.00 |
£552.00 |
£46.00 |
£432.00 |
£496.80 |
|
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|
SBS = Small Business Server Supplement |
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VAT Rate % |
15 |
Labour is sold in half hour units |
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Emergency
Callouts
What are often
asked what our response times are, answer is we
do not have one, we guarantee to answer calls
within 24 hours.
We prioritise our
calls, if a customer requires help with
installing Microsoft updates then we will book
an appointment so that we call at a time that
will cause the least disruption. On the other
hand our quickest response time was 20
minutes from call to an
engineer arriving on site, the call was for a
faulty hard drive on a server.
Our call out fees
are £17.50 callout plus £37.50 per half hour.
Routine
Maintenance
-
Server & Network Checks
Designed to identify potential future
problems and resolve them before they become
an issue for the client.
-
User
Issues
Dealing with any issue that's arisen since
the last visit which requires (or benefits
from) face-to-face contact.
-
Network
Development
Time dedicated to adding to, or improving,
their network. These are just some of the
things this time can be used for:
-
Adding new
computers
-
Installing
new software
-
Upgrading
backup devices
-
Identifying
useful technologies for the client
Remote Assistance
At Digital
Office Solutions
we
monitor
your network because we know problems occur,
between Routine visits, which simply cannot be
predicted.
We receive alerts
if:
When we receive
an alert we will take whatever action is
necessary, usually without you even knowing.
The towns in which
will service / repair
networks & PC's
ARUNDEL
BILLINGSHURST
BURGESS HILL
CATERHAM
CRAWLEY
COWFOLD
CRANLEIGH
DORKING
EAST GRINSTEAD
GATWICK
HAYWARDS HEATH
HORLEY
HORSHAM
LEATHERHEAD
REDHILL
REIGATE
Faulty hard drive repaired,
virus removal, category 5 socket, patch
panel, no internet, DHCP, DNS Server, slow
data transfer, 10/100, gigabit, redundant
power supplies, active directory, UPS,
uninterruptible power supply, data loss,
monitors, poor resolution, local area
network, wireless local area network, ADSL,
SDSL, Windows XP, Windows Vista, Domain name
servers, dynamic host computer protocol,
gateway, Ethernet, storage, cd ROMs, DVD,
DVD rw, sage, instant accounting, line 50,
MYOB, software support, software
installation, programs loaded, computer
support, virus threats, spy ware, anti spam
filters, pop3 server, smtp, simple mail
transfer protocol, outlook, outlook express,
migration, mail boxes, server, trojan horse,
house keeping, defrag, defragment, check
disk, command prompt, ping, ip address,
192.168.1.1, default gateway, back up
verification, veritas, ms dos, bespoke
program, accounts, office suite, software,
hardware, power supply, atx, psu, dead,
faulty, repairs, repaired, fix, fixed,
support, contract, agreement, no fix no fee,
printer, won't print, pcl 5, pcl 6,
postscript, scan, scanner, document
archiving, twain, tif. jpg. gif. structured
cabling, cat 5, category 5e, category 6,
twisted pair, line loss, belkin, gigabit,
cnet, netgear, hub, switch duplex, half
duplex, full duplex, router, infrastructure,
rack data cabinet, 1u, 19u, balon, master
mod tap, rj45, rj11, data socket, patch
lead, plug, client, administrator, user,
password, forgotten password, motherboard,
network card, modem, graphics card, case,
micro, mini, tower, keyboard, mouse, usb,
usb2, firewire, office suite, media, mp3, ip
telephony, voip, cti, computer telephony
integration, database, speaker, active x,
direct x, problem, problems, twisted pair,
coa |